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Business Telephone Systems

By: Azlan

The telephone is probably the most important and the most used method of communication today. All over the world, telephones are being used extensively, whether in homes or in offices. When it comes to office phone systems, the system is particularly designed so that any number of users can use and share the same telephone lines, rather than having to use individual phones. These telephone systems are mainly designed for several phone users at a single location, like companies and large offices. Using these types of phone systems can mean lesser expenses for businesses, since it is proven to be more cost-effective than using regular telephone systems.

PBX – The PBX telephone system, or Private Branch Exchange, are telephone systems which are created specifically for business purposes in offices. The main purpose of a private branch exchange system is to create a private communication network among all those who use and share the external telephone lines. PBX systems are ideal for large and medium-sized companies and businesses. What makes this phone system cost-effective is that users can now share a few external phone lines, rather than having individual users use their own external lines.

Using a PBX phone system allows a person to communicate with another user on the telephone network by just dialing a 3 or 4-digit extension number. Plus, PBX systems also have additional features like voicemail, reminders, screen displays, and options to screen all calls. The private branch exchanges for office phone systems are also capable of answering the phones and greet their clients with auto-generated messages, plus live call transferring.

Automated Attendants – The Automated Attendant is an accessory used in most office phone systems for answering phone calls by way of automatically generating electronic messages. Using this accessory or tool, callers are allowed to route themselves through a series of menu prompts by the Automated Attendant. The voice mail systems are generally equipped with the basic automated attendant system.

Automated Call Distributor – Another phone accessory commonly used in office phone systems is the Automated Call Distributor or ACD. This accessory provides an efficient way of routing all incoming calls between programmed extension numbers. ACDs are mainly used in call centers or inquiry offices where it needs to process many incoming calls at the same time.

Computer Telephony Integration – The CTI, or Computer Telephony Integration tool, is used for connecting an existing phone system to a computer, or computer network. The CTI retrieves important data from any incoming call and process this data for useful business purposes. There is another tool called the Key System Unit, or KSU, which contains useful features like call forwarding, extension dialing, and options for using voice mail. VOIP systems, or Voice Over Internet Protocol, allows users to communicate with other VOIP systems and use digital data through the Internet.

These office telephone systems are integrated with standard analog telephones, fax machines, cordless and cellular phones, using a traditional telephone network, and they also have the option of communicating through the Internet using VOIP.

Article Source: Main Articles

Jonathan Riddick is a researcher and writer for www.phonesystemdept.com, where you can get telephone system equipment at the best prices. Visit us for all your telephone equipment needs.

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