Getting The Best Customer Service From Toyota

You've got a problem with your Toyota or your Toyota dealer and you don't know what to do. No one seems to want to solve your problem. Even worse, it's starting to be time consuming and frustrating you. How can you get it taken care of?

First, know that your local Toyota dealer has the most to gain by solving your problem. By making you happy, they are the likely to be the recipient of all of your future business. In fact, dealers know that solving customer service problems is a great way to make a lifetime customer and they will often go above and beyond to help.

But before your local Toyota dealer will help you, they need to believe that you're going to be a good future customer. It's much easier for a dealership to justify helping you (especially if it costs money) if they believe they will earn that money back in the future.

The best way to convince a dealership you're going to be a good customer in the future is to show them you're a good customer now. When working with anyone at the dealership, be nice. Let's admit it -- sometimes it feels good to yell at someone. But if you want to get the best customer service you'll need the people at the dealership to like you. "Kill em' with kindness" and you will prove you're a customer worth saving.

Being nice is crucial, but speaking with the general manager of the dealership is easily the best thing you can do to help yourself. While there are many managers in a dealership, the GM has the power to solve nearly any problem. The GM can pick up the phone and speak with one of Toyota's regional executives, authorize an expensive repair, or even decide to warranty a vehicle. Toyota empowers every dealership general manager to act on their behalf -- perfect for solving customer service problems.

If the GM at your local dealer can't help you, your next point of contact is Toyota Motor Company. I suggest you try a two-pronged approach and call both your local Toyota regional office and the national help line. You can find the phone number for the national helpline in your owner's manual, and the local regional office can usually be found in the yellow pages of your regions larger cities. While the local regional office will often refer you to the national helpline, with a little persistence you can speak with a regional executive about your problem.

In summary, when you have a Toyota customer service problem, start by working thru your local dealer. Speak with the GM and be as nice as possible. If your local dealer won't help, call both the national Toyota hotline and the closest regional office. Be nice, don't give up, and your Toyota customer service problem will be resolved.

Article Source: Main Articles

About the author: Jason Lancaster has worked in the car industry for the better part of a decade. He runs a Toyota Tundra website, www.tundraheadquarters.com, as well as the McAllen Toyota website.
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